The Customer Experience Show™ Ep. #6 / Jonah Berger

Join the distinguished Wharton Professor Jonah Berger and myself to learn how to be Catalyst.

Is there a better way to generate change?

Can we create customer loyalty without having to utilise coupons and mile schemes?

Can we convince people without being pushy or bossy?

The answer to all the above questions is YES. 

Positive memories are built in every step of the customer experience.