Small Changes - Big Impact. How one person can make or break your customers' experience.
Keynote
Michael R. Virardi presenting his own unique concept of the “The Circle of Trust™” at the prestigious 5th HR Minds Forum that took place in Berlin, Germany on the 30th of September 2016. Michael’s speech, on the day, got first prize in the participants’ voting. The premise of “The Circle of Trust™” speech is that to have satisfied external customers (i.e. customers) you need to have satisfied internal customers (i.e. employees).