Small Changes - Big Impact. How one person can make or break your customers' experience.
Keynote
Sponsored by UBS Bank of Switzerland, Michael gave an inspirational speech entitled “Differentiate or Die” at the University of Nicosia in 2007. This speech focused on leaving positive memories, having a Positive Mental Attitude, along with the three impressions that you can have on a person; positive, negative, or non-existent. Michael encourages the audience to be extraordinary and to remain positive in order to create a stimulating vision.